Refund Policy
Transparent rules for cancellations, billing periods, and eligible refunds.
Last Updated: 22 March 2026
This Refund Policy outlines the terms under which ScriptMint ("we", "our", "us") provides refunds for its products and services, including InstiKit (SaaS), downloadable products, and development services.
Please read this policy carefully before making any purchase.
1. General Policy
- All payments made to ScriptMint are subject to this Refund Policy.
- By purchasing any product or service, you agree to these terms.
- Refunds, if applicable, will be processed within 5-7 working days.
2. SaaS (InstiKit Subscription)
For InstiKit (cloud-based school ERP):
- We may offer a demo or trial before purchase. Users are strongly encouraged to evaluate the platform before subscribing.
- Subscription fees (monthly, quarterly, or yearly) are non-refundable once the service has been activated.
- No refunds will be provided for:
- Partial usage periods
- Unused features
- Change of mind after activation
Exceptions (at our discretion)
Refunds may be considered only if:
- The service is not activated after payment, or
- There is a proven technical issue from our side preventing usage, and we are unable to resolve it within a reasonable time
3. Downloadable Products (Scripts / Software)
For products purchased and downloaded from our website:
- All products are digital in nature and non-refundable once downloaded or accessed
- We strongly recommend reviewing:
- Live demos
- Documentation
- System requirements
Refund Eligibility
A refund may be considered only if:
- You are unable to install the product, AND
- Our team fails to provide installation hello
In such cases:
- Refund request must be made within 15 days of purchase
- Approved refunds will be processed within 5-7 working days
No Refund Conditions
Refunds will not be provided if:
- The product has been installed successfully
- You change your mind after purchase
- You fail to meet system requirements
- You violate license terms
- You fail to download the product within 7 days of purchase
4. Development Services
For custom development services:
- Payments are made in advance as per agreed terms
Refund Policy
- Refund requests within 24 hours of payment:
- Full refund (minus payment gateway charges)
- After 24 hours and within first 7 days:
- Partial refund based on work completed
- After 7 days:
- No refund will be provided
5. Payment Gateway Charges
- Payment gateway charges are non-refundable in all cases
6. Refund Process
To request a refund, contact us at:
Email: hello@scriptmint.com
Include:
- Order details
- Reason for refund request
We reserve the right to approve or reject refund requests based on the conditions outlined above.
7. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of our services after changes indicates your acceptance of the updated policy.